This is the full interview process for our first Customer Success / Growth Strategist hire. Every stage is real work, not trivia. By the end, you should know whether you'd love this job, and we should know you'd be great at it. We're looking for agency, care for customers, sharp writing, and curiosity about marketing. Nothing here rewards polish over thinking.

About the role

Flint is an autonomous website platform for lean marketing teams. A marketer plugs in their brand, ad accounts, and CRM, and Flint builds, ships, and optimizes their pages and programs. We're a 10-person team in Jackson Square, SF (in office), backed by Accel, Neo, the Sheryl Sandberg Fund, and HubSpot Ventures. Customers include Cognition, Glean, LangChain, 11x, Airtable, and Graphite.

For the past year our CEO has personally onboarded every customer. This role takes that over and grows it. You'll be a strategic advisor to our customers' marketing teams, owning the relationship from sign-up through expansion: onboarding, health, churn risk, new use cases, case studies. The best version of this job is the one where customers call you before they make a marketing decision.

The process at a glance

Stage Format Time
1. Initial chat with Michelle Intro conversation 15–20 min
2. Take-home: fix the broken page Hands-on debugging + a customer reply ~2 hrs
3. Chat with Max Talk through your fix ~30 min
4. Work trial A paid day doing the actual job 1 day (paid)

Stage 0 — Pre-read (before our chat, ~10 min)

Two quick things before we talk (the second is optional):

  1. Skim the role and Flint: the job description is in Resources below. Get a feel for what we do and what this role owns.
  2. Look at graphite.com with a customer's eye. Imagine a customer running a page like this tells you, "we're getting decent traffic on our ad landing page but barely anyone converts." If you have the time, come ready to talk through how you'd diagnose it and what you'd change first — but this one's optional, and we won't always get to it live. Nothing to write up.

Stage 1 — Initial chat with Michelle (15–20 min)

A quick, friendly conversation. We want to understand what's drawing you to this role and get a feel for whether you're high-agency, whether you're great with customers, and whether you've got marketing experience (or the curiosity to dig in).

Come ready to talk about a time you spotted an opportunity and drove it end to end: something you noticed, decided mattered, and carried from idea to done. Not something assigned to you.

Stage 2 — Take-home: fix the broken page (~2 hrs)

A real situation, not a writing prompt. A customer launched a landing page and is running ads to it — but zero leads are showing up in their HubSpot. We give you the page as a self-contained folder (the HTML + the embedded form). Your job: get under the hood, find what's broken (there's more than one thing), fix it, and prove a real submission lands.

You don't need the customer's HubSpot — we include step-by-step instructions to spin up your own free HubSpot account to test against (about 5 minutes, no credit card). "Fixed" means a real test submission actually shows up as a contact, not just a form that looks like it submitted.

Then, a few short things: