The role

What is the Customer Success / Growth Strategist role?

You'd be founding Flint's customer success function. This isn't a reactive, ticket-closing role — it's about proactively making sure our customers are doing AI marketing right. You become a strategic partner to their marketing team: onboarding them, showing them the newest tools and plays, and helping them get real results. You're also the eyes and ears of our customer base, which makes you a major input into our product roadmap.

Why are you hiring this role now?

Three reasons. Michelle and Max currently spend about half their time on customers, and they need to get back to product. We just hired our first salesperson, so a wave of new customers is coming. And we're leaving real value on the table today: paying customers who haven't activated yet, and expansion that only happens when someone gives an account real attention — when we sit down with a customer in person, their usage tends to multiply. We've even had to turn customers away for lack of capacity. This role is the fix.

Why is it also called "Growth Strategist"?

Same role, two titles — pick the one that fits you. We use Growth Strategist (the way Clay names this role) because you're there to help customers grow, not just keep them happy. If a CSM title would pigeonhole you, take Growth Strategist.

What would I actually work on, especially early on?

The first version of this function is about building, not maintaining. Likely early priorities:

• Onboarding — stand up a real onboarding playbook and tutorials (even a v1 of Loom walkthroughs) so customers adopt more than just one or two use cases.
• Expansion — every time we sit down with a customer, their usage tends to multiply. Your job is to make that high-touch attention scalable.
• Churn prevention — almost everyone who churns never talked to us first. A single human touchpoint goes a long way, and you'll build that motion.
• Customer health — own and run our customer health (red/yellow/green) tracking, and keep accounts green.
• QBRs — build a quarterly business review process from scratch (v1 → v2).
• Product signal — aggregate the noise coming in from customers into a "problem stack" so the team can see what actually drives churn versus what just feels loud.

What do the post-sales problems actually look like today?

Two big ones. First, activation: a surprising number of customers who pay us never actually go live with a page — and customers who never activate eventually churn. Job one is proactively catching them and getting them live. Second, expansion: we have two customers in the same space with identical marketing strategies, and one pays 20x more than the other simply because they found more use cases. Proactively suggesting the marketing plays that grow a customer's business — and their Flint usage with it — is the next big opportunity for this role.

Who would I work with?

You'd work directly with Michelle (cofounder), Jefferson (solutions engineer), and Max (cofounder). We're hiring several go-to-market roles right now (customer success, sales, business operations), so you'd help shape the whole post-sale motion.

Is this high-touch or scaled CS?